Hospitelligence is built for the whole operational org of a hospitality venue — but different people use it in very different ways. This article walks through who gets value from which parts of the platform, so you can work out where you fit (and where the rest of your team fits too).
At a glance
Role | Mostly uses | Why |
Duty managers and supervisors | Dashboards | Real-time view of how the shift is tracking, between other tasks |
Department heads | Agents | Tuned to their domain — kitchen, beverage, stock, finance, gaming, marketing |
Venue owners and group operators | AI Chat + Insights | Deep analysis on demand, plus routine summaries pushed to them |
Office and finance teams | Inputs (budgets, expenses) + Chat | Maintaining financial context and reporting against it |
Duty managers and supervisors
If you're running the floor, your home in Hospitelligence is the dashboards. They're designed for the read-between-tasks moment — a quick look at how sales, labour, and covers are tracking right now, with comparison indicators that flag if something's off.
You'll likely also be on the receiving end of Signal notifications when an agent spots something that needs immediate attention — a void threshold breach, a labour spike, a stock variance. The platform tries hard to only surface things that are genuinely actionable, so when a Signal lands, it's worth looking at.
Department heads
This is where the agents module comes into its own. Each department head can have agents tuned to their world:
Kitchen — food cost variance, waste tracking, prep alerts based on bookings.
Beverage — pour cost monitoring, stock variance, top-selling items.
Stock and procurement — stocktake reconciliation, supplier performance, reorder timing.
Finance — budget vs actual, expense reviews, end-of-period summaries.
Gaming — turnover and revenue tracking, session patterns, regulatory checks.
Marketing — campaign performance, member visit patterns, promotion uptake, event attendance trends.
Agents run on schedules you configure and only notify you when there's something worth saying. The goal is fewer reports to read and more attention on the things that matter.
Venue owners and group operators
If you're across multiple venues or running the business at the top level, your two main tools are:
AI Chat — for ad-hoc deep analysis. Anything from "compare this week's sales to last week across all venues" to "which of our venues has the highest variance between rostered and actual labour." The chat reasons across systems, so the questions can be cross-cutting.
Insights — the routine, informational notifications that arrive without you asking. A daily recap, a weekly summary, a monthly review. Read when you have time; designed to keep you informed without you having to log in.
Office and finance teams
If you're the one keeping the financial house in order, you'll spend time in the inputs side of the platform — budgets and expenses — alongside chat for reporting and analysis.
The inputs you maintain (budget periods, expense categorisation, financial definitions in the knowledge base) are what allows the rest of the platform to answer questions like "are we on track this month" or "where are we over budget" with real accuracy. It's the unglamorous foundation that makes the visible parts work well.
You probably won't use every part of the platform — and that's fine
Most users live in one or two parts of Hospitelligence and rarely touch the rest. The features you see are scoped to what your admin grants you access to, so the platform shouldn't feel overwhelming even though it does a lot.
If you ever need access to a part of the platform you can't currently see, the path is the same as it would be in any other workplace tool — ask your venue admin.
Where to next
If you're brand new and haven't logged in yet, the next few articles walk through account setup, starting with Creating your account.
If you're already in and want to get hands-on, Dashboards is the gentlest place to start. AI Chat is where most people get hooked.