Once your venue admin has invited you, you'll receive a welcome email from Hospitelligence prompting you to set up your account. Here's how to complete that setup and get logged in for the first time.
Step-by-step
Check your inbox for a welcome email from Hospitelligence. If it's not there, check your spam or junk folder before asking your admin to resend.
Click the link in the email to open the account setup page in your browser. The link is valid for 24 hours from when the invite was sent — after that, you'll need to ask your admin to resend it.
Confirm your details. You'll be asked to enter or confirm:
First name
Last name
Mobile number
Set your password. Enter it once, then confirm it by entering it again. Password requirements:
At least 12 characters
A mix of upper and lowercase letters
At least one number
At least one symbol (e.g., !, @, #, $)
You're in. You'll land on your home dashboard, scoped to whichever venues your admin granted you access to.
If you have access to multiple venues
That's common — group operators often have staff working across multiple sites. Your admin can invite you to several venues under the one account.
Once you're logged in, you'll find the venue switcher in the bottom-left corner of the screen, inside the left-hand menu. Clicking it lets you change which venue's data you're viewing across dashboards, chat, and everywhere else in the platform.
Common questions
I never got the welcome email.
Check your spam or junk folder first. If it's not there, ask your admin to resend it — they can do this in one click from Team Management.
The link says “expired” or “already used.”
Invitations expire 24 hours after they're sent for security reasons. Ask your admin for a fresh one — stale links don't stay active.
I'm being invited with a different email than expected.
Your account is tied to the email the admin invited. If you need a different address (e.g., your personal email vs. work email), ask the admin to invite the correct one rather than trying to change it after the fact.
I see “No venues assigned” after login.
Your account exists, but no venue access has been set yet. Contact your admin and ask them to assign you to at least one venue. Without venue access, there's nothing for the platform to show you.
Where to next
Now that you're set up, head to Logging in to Hospitelligence for the day-to-day login flow.
We also strongly recommend turning on two-factor authentication as one of your first steps — see Enabling two-factor authentication.